OPINION
Opinion by: SANDEE BRYAN MARION, Justice.
BACKGROUND
On April 4, 2004, David and Guadalupe Cantu's house was damaged in a hailstorm. The Cantus' house was insured under a policy with Southland Lloyds Insurance Co. Southland sent an independent adjustor, Bobby Arnold, to the Cantus' home to inspect the damage on April 13, 2004. On April 27, 2004, Southland mailed to the Cantus a copy of Arnold's repair estimate and a letter advising them...
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