No. A136567.

225 Cal.App.4th 215 (2014)

170 Cal. Rptr. 3d 293

MICHAEL BOCK et al., Plaintiffs and Appellants, v. CRAIG HANSEN, Defendant and Respondent.

Court of Appeals of California, First District, Division Two.

April 2, 2014.

Attorney(s) appearing for the Case

GCA Law Partners, Kathryn C. Curry and Kenneth R. Van Vleck for Plaintiffs and Appellants.

Horvits & Levy, Peder K. Batalden , Julie L. Woods ; Weston & McElvain and Randy M. McElvain for Defendant and Respondent.



A 41-foot-long, 7,300-pound tree limb crashed onto the home of appellants Michael and Lorie Bock, an incident they reported to their homeowners insurer, Travelers Property and Casualty Insurance Company (Travelers). Travelers assigned respondent Craig Hansen to adjust the loss, whose behavior, as alleged by the Bocks, can best be described as appalling. On Hansen's first visit to the scene (which lasted no more than...

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