BROWN, J.
This appeal requires us to determine the appropriate procedure for asserting a G. L. c. 93A claim in the context of a case originally commenced under the Home Improvement Contractor Arbitration statute. See G. L. c. 142A, §§ 3(b) and 4(a), inserted by St. 1991, c. 453.
As a threshold matter, we note that our review has been significantly hampered by the state of the record and the attorneys' disregard of our procedural rules...
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