In March 2003, claimant filed an application for unemployment insurance benefits after he left a job, but was disqualified on the ground that he quit. He subsequently obtained another job, but was laid off on December 22, 2003. Immediately after being laid off, he attempted to certify for benefits over the telephone, but did not call the correct number. He finally spoke with a representative from the Department of Labor on February 9, 2004, who provided him with proper instructions...
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