OPINION
MAY, Judge.
Rachel Cortez appeals the trial court's grant of summary judgment for Jo-Ann Stores, Inc. ("Jo-Ann"). Cortez raises five issues, which we consolidate and restate as:
1. Whether the trial court erred by concluding Jo-Ann's communications were defamation per quod, rather than defamation per se;
2. Whether the trial court erred in holding the communications by Jo-Ann were protected by a qualified privilege;...
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