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YOUSE v. DUKE ENERGY CORPORATION

No. COA04-797.

614 S.E.2d 396 (2005)

Sylvia YOUSE, Plaintiff-Appellant, v. DUKE ENERGY CORPORATION, Defendant-Appellee.

Court of Appeals of North Carolina.

July 5, 2005.

Attorney(s) appearing for the Case

Hicks McDonald Noecker LLP, by David W. McDonald, Greensboro, for plaintiff-appellant.

Constangy, Brooks & Smith, LLC, by John J. Doyle, Jr. and Jill Stricklin Cox, Winston-Salem, for defendant-appellee.

McGEE, Judge.

Sylvia Youse (plaintiff) was employed by Duke Energy Corporation (defendant) from 8 October 1984 to 21 March 2002. Plaintiff became a Quality Assurance Analyst (QAT Analyst) for defendant on 1 June 1999. The QAT Analyst job description contained the following provision:

I. POSITION PURPOSE Monitors and evaluates the quality of inbound telephone calls. Document[s] quality issues and performance...

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