{¶ 1} On March 10, 1998, a client retained a law firm to handle her mother's personal-injury claim against an ambulance company. Respondent, Elizabeth A. Bernard of Youngstown, Ohio, Attorney Registration No. 0040416, was assigned to handle the claim, and the firm began its investigation.
{¶ 2} In May 1998, the client informed the firm that her mother had died. Respondent thereafter telephoned the client and advised her that...
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