KANNE, Circuit Judge.
When her brother Robert Ziss died, Helen Holtz was told by others that she would be the beneficiary of his individual retirement account ("IRA"). In May 1993, Ziss, however, had decided to make some changes to the mutual funds that made up this account. In response to Ziss's request, J.J.B. Hilliard W.L. Lyons, Inc. ("Hilliard Lyons"), his broker, sent him the appropriate pre-printed applications, which he filled out and returned. After Ziss...
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