OPINION
DROWOTA, Judge.
We granted this appeal to determine two issues: (1) whether the petition to intervene filed with the Tennessee Regulatory Authority ("TRA"), by the Consumer Advocate Division of the Attorney General's Office ("Advocate"), constituted a written complaint; and (2) whether the TRA is statutorily required to hold a contested case hearing upon the filing of a written complaint.
After careful consideration, we first conclude that...
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