As a result of a petroleum spill in 1994, plaintiffs initiated this action in March 1997 for injunctive relief and monetary damages. Defendant was served on April 10, 1997 and promptly sent the complaint to its insurance agency, Cool Risk Management Services, who in turn forwarded the document to defendant's insurance carrier, CNA, on April 14, 1997. Apparently a misunderstanding developed, with Cool believing that CNA would retain counsel...
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