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REYNOLDS v. L & L MANAGEMENT, INC.

No. A97A1474.

492 S.E.2d 347 (1997)

228 Ga. App. 611

REYNOLDS v. L & L MANAGEMENT, INC.

Court of Appeals of Georgia.

September 29, 1997.

Attorney(s) appearing for the Case

McCalla, Raymer, Padrick, Cobb, Nichols & Clark, Peter L. Lublin, Scott H. Michalove, Atlanta, for appellant.

Swift, Currie, McGhee & Hiers, Rovin F. Clark, L. Bruce Hedrick, Atlanta, for appellee.

JOHNSON, Judge.

Roderick Mayberry worked at a Burger King restaurant and held the position of "team leader." As team leader, Mayberry was responsible for ensuring "good customer service" and supervising his co-workers. When Robin Reynolds, a customer, complained to a cashier about service in the restaurant and demanded a refund of her money, Mayberry, as team leader, intervened to resolve the complaint. The exchange between Mayberry and Reynolds became heated and...

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