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GORDON v. UNITED VAN LINES, INC.

Nos. 96-2346, 96-2442.

130 F.3d 282 (1997)

Mark L. GORDON, as Administrator of the Estate of Ruth Slavin, and Rachelle Gordon, Plaintiffs-Appellants and Cross-Appellees, v. UNITED VAN LINES, INC., Defendant-Appellee and Cross-Appellant.

United States Court of Appeals, Seventh Circuit.

Decided November 21, 1997.

Attorney(s) appearing for the Case

Steven R. Merican (argued), Warren S. Radler, Jose A. Isasi, II, Rivkin, Radler & Kremer, Chicago, IL, for Mark L. Gordon in No. 96-2346.

Warren S. Radler, Jose A. Isasi, II, Rivkin, Radler & Kremer, Chicago, IL, Sally H. Saltzberg, Loftus & Saltzberg, Chicago, IL, for Rachelle Gordon in No. 96-2346.

Marcos Reilly, Thomas F. Ging (argued), Robert H. Smeltzer, Hinshaw & Culbertson, Chicago, IL, for United Van Lines, Inc. in No. 96-2346.

Warren S. Radler, Steven R. Merican (argued), Rivkin, Radler & Kremer, Chicago, IL, Sally H. Saltzberg, Loftus & Saltzberg, Chicago, IL, for Mark L. Gordon and Rachelle Gordon, in No. 96-2442.

Marcos Reilly, Thomas F. Ging (argued), Hinshaw & Culbertson, Chicago, IL, for United Van Lines, Inc. in No. 96-2442.

Before COFFEY, MANION, and DIANE P. WOOD, Circuit Judges.

DIANE P. WOOD, Circuit Judge.

When the elderly and ailing Ruth Slavin decided to move from her home in Florida to the Chicago area, in order to be close to her daughter, she turned to United Van Lines to handle the relocation of her personal belongings. What resulted can only be described as every family's worst nightmare: from its earliest contact with her, through its agent who never made clear to her what kind of coverage she needed for her goods, to its failure...

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