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  5. 198 A.D.2d 595 (1993)
 

MATTER OF TERAN

198 A.D.2d 595 (1993)

603 N.Y.S.2d 241

In the Matter of the Claim of Nora S. Teran, Appellant. John F. Hudacs, as Commissioner of Labor, Respondent

Appellate Division of the Supreme Court of the State of New York, Third Department.

November 4, 1993

Claimant, a customer service representative, had been trained when hired to speak politely with customers. The record supports the Board's conclusion that claimant was rude and abusive when speaking with customers and continued to be so after a warning from the employer to correct her behavior. Substantial evidence therefore supports the Board's finding that claimant lost her employment due to misconduct.

Ordered that the...

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