TJOFLAT, Circuit Judge:
I.
In May 1982, Doris K. Eagle, who had just turned sixty-five, visited a Social Security Administration (SSA) office in Hialeah, Florida, seeking old-age benefits. A claims representative, Grace Fleming, told Eagle that she was ineligible for old-age insurance benefits because she had not accumulated a sufficient number of work quarters. Eagle accepted Fleming's statement as true, and consequently did not file the written application...
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