KAPLAN, J.
When treated with "Roux Gentle Blonde Low pH Bleach" (Gentle Blonde) at a hairdresser's salon in Brookline, the plaintiff Sacks suffered a disfiguring hair loss. She sued the defendant Roux Laboratories, Inc. (Roux), manufacturer of the product, and Roux impleaded Salon Louis Felipe, Inc. (Felipe), the operator of the salon. A jury by answers to special questions found Roux in breach of an express or implied
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