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LATINO v. FORD MOTOR CO.

403 Mass. 247 (1988)

526 N.E.2d 1282

DENISE LATINO vs. FORD MOTOR COMPANY.

Supreme Judicial Court of Massachusetts, Worcester.

August 17, 1988.

Attorney(s) appearing for the Case

Brian A. Davis (Thayer Fremont-Smith with him) for the defendant.

Paul G. Kolesnikovas for the plaintiff.

Present: HENNESSEY, C.J., LIACOS, ABRAMS, NOLAN, & O'CONNOR, JJ.

O'CONNOR, J.

This is an action under G.L.c. 90, § 7N 1/2 (1986 ed.), known as the Lemon Law, and G.L.c. 93A, the Consumer Protection Act. The plaintiff seeks damages for the defendant's failure to comply with a State-certified arbitration award. The defendant moved to dismiss the action on the ground that the plaintiff had failed to send the defendant the written demand for relief which G.L.c. 93A, § 9 (3), ordinarily

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