PERRETTA, J.
Because the defendant insurer questioned whether the plaintiff employee had sustained a work-related back injury, it declined to pay workers' compensation benefits voluntarily upon receipt of notice of her claim. After the insurer complied with a payment order by a single member of the Industrial Accident Board (board), both the plaintiff and the insurer requested a hearing before another member of the board, all as allowed under G.L.c. 152, § 7...
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