GORDON, Chief Justice.
Plaintiff, Linda Ellen Filasky ("Filasky"), was insured by defendant, Preferred Risk Mutual Insurance Company ("Preferred Risk"), under an automobile insurance policy and homeowner's insurance policy. This case arises from events surrounding settlement of three claims under the two policies. All three claims were handled by Preferred Risk's Tempe office. Throughout the handling of Filasky's three claims, Robert Novak ("Novak") was the claims...
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