Hershfang, J.
Plaintiffs returned to Boston from Florida on their first commercial airline flight but claim their luggage didn't. In Count I of their complaint, plaintiffs allege that defendant, Delta Air Lines, Inc. (Delta) owes them $2,479 for that loss, because of Delta's breach of its contractual responsibility to them. In Count II of their complaint, plaintiffs claim that Delta further violated their rights under G.L.c. 93A, the consumer protection law, in how...
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