Larkin, J.
This appeal involves issues generated by insurance claims made by Edward Thomas (hereinafter referred to as the "insured") under his automobile insurance police with the Aetna Casualty & Surety Company (hereinafter referred to as "Aetna"). The cause of action is brought under G.L.c. 93A and c. 176D. The policy at issue contains the standard, mandatory liability coverages, as well as optional coverages: Substitute Transportation; Limited Collision; and...
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