CUTTER, J.
Telecon, Inc. (Telecon) and the defendant (E-S) made a written contract under which Telecon was to survey E-S's telephone system in an effort to achieve "the same or an improved service [to E-S] at a reduced cost based on rates ... in effect [on] the date of" the contract. The contract provided (by par. 4 of E-S's undertakings) that E-S would "forward a decision
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