SCHWARTZ, Judge.
Employees of the defendant-airline specifically informed the plaintiffs that their luggage was on board their flight from Cuzco to Lima, Peru, when in fact it had been removed from the plane. As a result, the Mulfords took off without their bags and spent the remainder of their South American trip attempting to secure them and replacing their contents; they were not returned until the plaintiffs had gone home to Iowa after their thus-ruined vacation...
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