The court's determination that the mother permanently neglected the child is supported by clear and convincing evidence. In devising a suitable service plan, making appropriate referrals, providing frequent casework counseling and scheduling regular visitation, the agency exercised the requisite diligent efforts to encourage and strengthen the parental relationship (see Matter of Malcolm M.L. [Ruby C.], 177 A.D.3d 442 [1st Dept 2019]). The mother's service plan was...
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