Justice McNULTY delivered the opinion of the court:
On July 24, 1998, police officers responded to a call to 911 reporting a shooting. When officers arrived at the scene shortly after 2 a.m., Hector Rivera was lying on a bathroom floor, bleeding from multiple gunshot wounds. Police called for an ambulance for Rivera an hour and a half later. Rivera died that morning. Angelina Torres, as special administrator of Rivera's estate, sued the City of Chicago (the City)...
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