Lahtinen, J.
Customer Marketing Services, Inc. (hereinafter CMS) provides various services to banks, including the evaluation of personnel and procedures using so-called mystery shoppers who pose as bank customers. Claimant worked for CMS as a mystery shopper and also as a coordinator of mystery shoppers and as a salesperson. In the two decisions on appeal, the Unemployment Insurance Appeal Board ruled that claimant and others similarly situated were employees of...
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