SMITH, J.
On December 7, 1992, Raul Goncalves filed a prohibited practice charge with the Labor Relations Commission (commission) against his union, the American Federation of State, County and Municipal Employees, Council 93, Local 3168 (union). Goncalves alleged that the union had violated G. L. c. 150E, § 10(b)(1), by failing and refusing to investigate, adjust, and process a grievance filed on his behalf, and by failing and refusing to communicate with him...
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