Justice ALBIN delivered the opinion of the Court.
In this appeal, we must determine whether 9-1-1 operators, along with their public-entity employers, are statutorily immune from civil liability for the negligent mishandling of emergency calls. The paramount issue before us is the scope of the 9-1-1 immunity statute, N.J.S.A. 52:17C-10.
The panels in Massachi v. City of Newark Police Department,
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